Question 1

How do I book a ride?

Accepted Answer

Open the Freedom app, enter your destination, and tap 'Find Rider'. You'll be matched with a nearby driver in seconds.

Question 2

What payment methods are accepted?

Accepted Answer

We accept MTN MoMo, Vodafone Cash, AirtelTigo Money, cash, and Visa/Mastercard.

Question 3

How do I become a Freedom driver?

Accepted Answer

Visit our Drive page and fill out the application. You'll need a valid ID, motorcycle registration, and smartphone.

Question 4

Is my package insured during delivery?

Accepted Answer

Yes, every delivery is covered with insurance up to GH₵ 500. For higher value items, contact our support team.

Question 5

What cities does Freedom operate in?

Accepted Answer

We currently operate in Accra, Kumasi, Takoradi, Tamale, and Cape Coast, with more cities coming soon.

Question 6

How do I report a safety concern?

Accepted Answer

Use the SOS button in the app during a trip, or contact our 24/7 safety team at safety@freedomghana.com.

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