Privacy Policy

This Privacy Policy describes how Freedom Ghana (“Freedom”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you use our services, including the Freedom rider app, the Freedom driver app, our websites, and any related services (together, the “Services”).

Freedom Ghana is a motorcycle (okada) ride-hailing and delivery platform operating in Ghana. By creating an account or using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

We collect information in three ways: information you provide, information we collect automatically, and information from a few trusted third parties.

a. Information you provide

• Account & profile: your phone number (used to sign in with a one-time code), first and last name, email address (optional), profile photo, and the region you register in.
• Driver verification (KYC):if you sign up to drive, your date of birth, home address, emergency contact, Ghana Card (front & back images and card number), driver’s licence (front & back), motorcycle insurance and expiry, and vehicle details (make, model, year, colour, transmission type, and motor registration number).
• Payout details (drivers): your mobile-money number and provider, or bank name, account number, and account name, so we can pay your earnings.
• Trip information: pickup and drop-off locations, package details for deliveries, ride and delivery history, ratings, and any notes you add.
• Communications & safety: messages you send to support, ratings and feedback, and safety events such as an SOS alert or a shared-trip link.

b. Information we collect automatically

• Location data: precise GPS location while you use the app to book or complete a trip, see the Location data section for details, including background use for drivers.
• Device & technical data: device model, operating system and version, app version, language, approximate IP-based location, and unique device or push-notification identifiers.
• Usage & diagnostics: how you interact with the app, and crash and performance logs that help us find and fix problems.

c. Information from third parties

• Sign-in providers: if you choose to sign in with Google or Apple, we receive basic profile details you authorise (such as your name and email).
• Payment providers: our payment partners confirm the status of your transactions (for example, whether a payment succeeded).

We use the information we collect to:

• Provide, operate, and maintain the Services, matching riders with nearby drivers, routing trips, and estimating fares and arrival times.
• Process payments, calculate fares and commissions, and pay driver earnings.
• Verify driver identity and eligibility (KYC) and keep the platform trustworthy.
• Keep users safe, detect and prevent fraud, respond to SOS alerts, and investigate incidents and disputes.
• Send you service messages you need (ride status, receipts, verification codes) and, with your consent, promotions and offers.
• Provide customer support and respond to your requests.
• Understand and improve the Services, and develop new features.
• Comply with legal, tax, and regulatory obligations and enforce our terms.

Location is essential to a ride-hailing and delivery service. We collect precise (GPS) location as follows:

• Riders: we use your location while the app is open to show nearby drivers, set your pickup point, track your trip in real time, and provide accurate fares and ETAs.
• Drivers: while you are online and available, we collect your location continuously, including when the app is in the background or the screen is off, so we can offer you nearby trips, show riders your live position, navigate, and support safety features. Location collection stops when you go offline.

We share personal information only where necessary to run the Services, and always in line with this policy. We share it with:

• Riders and drivers, with each other: to complete a trip we share the details needed to find and trust one another , first name, profile photo, rating, live location, and (for drivers) vehicle and registration details. Phone contact is masked or relayed where available.
• Payment processors: Paystack and mobile-money providers, to process payments and payouts securely.
• Service providers (sub-processors): vetted companies that host our infrastructure, provide maps and geocoding, deliver push notifications and SMS one-time codes, send email, and monitor errors and performance. They may only use your data to perform services for us.
• Safety, legal, and authorities: where required by law, valid legal process, or to protect the rights, property, or safety of our users, the public, or Freedom, for example, sharing trip details with law enforcement during a safety investigation.
• Business transfers: if Freedom is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

The Services rely on trusted third-party tools. Each processes only the data needed for its function, under its own privacy terms:

• Paystack & mobile-money networks, payments and payouts.
• Maps & geocoding providers, routing, place search, and distance/ETA estimates.
• Expo / Firebase Cloud Messaging (FCM) / Apple Push Notification service (APNs), delivering push notifications.
• SMS provider, sending one-time verification codes.
• Cloud hosting & database providers, securely running and storing the Services.
• Error & performance monitoring (Sentry), diagnosing crashes and issues.
• Google & Apple Sign-In, optional account sign-in.

We keep your personal information for as long as your account is active and as needed to provide the Services. After that, we retain information only where necessary to:

• Comply with legal, tax, accounting, and regulatory requirements (for example, keeping transaction records and driver verification records for the periods required by law).
• Resolve disputes, prevent fraud and abuse, and enforce our agreements.
• Maintain safety and security records.

When information is no longer needed, we delete it or irreversibly anonymise it.

We take the security of your information seriously and use technical and organisational measures to protect it, including:

• Encryption of data in transit using TLS/HTTPS.
• Storing verification documents in private storage, accessible only through short-lived, signed links.
• Access controls and role-based permissions that limit who can view your data.
• Hashed, salted credentials and secure one-time-code sign-in.
• Continuous monitoring for errors, abuse, and suspicious activity.

No method of transmission or storage is ever 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. Please keep your account and device secure and notify us immediately if you suspect unauthorised access.

You have choices and control over your personal information. Depending on your location and applicable law, you can:

• Access and review the personal information we hold about you.
• Correct or update inaccurate or incomplete information (much of it directly in the app).
• Delete your account and personal data (see below).
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Opt out of marketing messages at any time, this does not affect essential service messages such as receipts and ride updates.
• Manage device permissions (location, camera, photos, notifications) in your device settings.

To exercise any of these rights, use the in-app controls or contact us at support@freedomghana.com. We may need to verify your identity before acting on a request.

You can delete your Freedom account and associated personal data at any time.

With your consent, the app may request the following device permissions. You can grant or revoke each of them at any time in your device settings:

• Location (foreground & background): to book, match, navigate, and complete trips, and for safety. Background location applies to drivers who are online.
• Camera: to take your profile photo and capture driver verification documents.
• Photos / media: to upload a photo or a document from your gallery.
• Notifications: to send ride and delivery updates, verification codes, and important alerts.

We only access these when needed for the feature you are using, and we do not access your contacts, microphone, or files beyond what you choose to share.

The Services are intended for adults. You must be at least 18 years old to use Freedom, and drivers must meet all legal requirements to operate a motorcycle in Ghana. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

Freedom operates in Ghana, but some of our service providers store or process data on secure servers located in other countries. Where information is transferred internationally, we take steps to ensure it remains protected in line with this policy and applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will provide a more prominent notice, such as an in-app message or an email. Your continued use of the Services after an update means you accept the revised policy.

If you have questions, concerns, or requests about this policy or your personal information, we are here to help.